The "RUB mobile" app is available for Android and Apple devices in the respective app stores.
FAQ RUB mobile
Here we answer the most frequently asked questions about the RUB mobile app.
Questions about app stores and operating systems
The current version of RUB mobile is fully executable from Android version 7.1.1. If you have an older Android version on your cell phone, an "unknown error" may occur and the app will not run. This is due to the certificates used by the app.
(Note: The use of a more recent Android version is strongly recommended for reasons of data security)
Questions about using the RUB app
You can access the link collection in two ways:
- Via the "Links" tile on the start screen
- Via the burger menu (top left) and then select "Links collection"
The language can be changed via the "Settings" menu item, which is located in the top left-hand corner of the burger menu.
From version 4.1.1 (10.02.2025), a separate tile "RUBExchange" is available on the start screen for access to RUB Exchange.
You no longer have to take the detour via the link collection.
This applies to Apple devices.
To remove the red one, you should first check whether the RUB mobile app appears under "Notifications". If so, deactivate the "Indicators" for this app.
We are aware of the phenomenon of the red one after updating the RUB mobile app and have forwarded it to the universe.nrw development team.
The problem is caused by a badge that was used in the old app. There are no badges in the new app, which is why there is no configuration option for the user. We are working with our partners to fix the problem as quickly as possible.
It may happen that the news is not displayed in the upper area of the home screen or on the news page (via the News tile).
From the version 4.2.0 you may navigate to the three dots in the top right hand area of the start screen and then select "Reload news".
In older versions the recommended way to fix this is to navigate to "Settings" in the burger menu (top left) and then click on the "Reset app data" button. The news should then be displayed again.
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RUB, Weber
As of version 4.2.0, RUB mobile offers the option of displaying news feeds from various RUB departments. By default, all available news feeds are activated and displayed sorted by date.
However, users can also select specific news feeds and switch off those that are of no interest.
- To do this, navigate to ‘Settings’ (via the burger menu in the top left area of the home screen).
- In the ‘News settings’ area, the available feeds are listed under ‘News sources’.
- The display of the feeds is controlled by activating/deactivating the tick to the right of the news feed name.
- You can also set how old the news feeds should be (up to 7, 14 or 30 days).
RUB mobile